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Job Description:

Contract duration: 18 months

Position Title
Systems/Technical Support - This specific position focuses primarily on the Intelligent Content Distribution Service (ICDS) administration and support. Will be responsible for escalation resolution, creation / tracking / reporting of service remediation plans to the client, providing mentoring (as it relates to client’s platform) to the GCSC, facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR) action items, develop / deliver Root Cause Analysis (RCA) to the client, act as quality gate for new deals / gear as delivered by the Hosting Service Delivery Team. The TAM is also responsible for developing and maintaining all process, procedure, and technical documentation related to the client account as well as coordinating all non-technical aspects of change management, project management, and customer relationship management.
Required Technologies
Red Hat Linux, Web Cashing, Media Streaming, Content Distribution Networks, Networking Concepts, Load Balancing, Cisco Terminal Server Switches, Cisco Layer 2 Switches, Knowledge of Appliances for Caching – Network Appliance, Knowledge of Web Acceleration /content caching technologies - Novell Volera, SQUID (not required but beneficial), Knowledge of Live and Video on Demand Streaming technologies (Real, Windows Media Service, Flash)
Preferred candidates will have a bachelor’s degree in a relevant Computer Science field and 2-3 years of experience in a web hosting environment.

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